Privacy Policy

Last updated: May 2026

1. Information We Collect

When you book a tour or contact us, we may collect the following information:

Name and email address
Phone number and nationality
Payment information (processed securely by Paymentwall or PayPal — we do not store your card details)
Tour preferences and special requirements
Communication history (emails, chat messages)

2. How We Use Your Information

We use your personal information to:

Process and confirm your tour bookings
Communicate tour details, updates, and safety information
Process payments and refunds
Improve our services and customer experience
Send promotional materials (only with your consent; you can opt out at any time)

3. Data Sharing

We do not sell your personal information. We may share your data with:

Payment processors (Paymentwall, PayPal) for transaction processing
Tour partners (transportation, experience providers) as needed to deliver your booked services
Government authorities if required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data. Payment information is encrypted and processed through PCI-DSS compliant payment providers.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are kept for a minimum of 5 years for tax and legal compliance.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at koreanhugyou@gmail.com. We will respond within 30 days.

7. Cookies

Our website uses cookies to improve your browsing experience and analyze site traffic. You can manage cookie preferences through your browser settings.